Return and Shipping Policies

 

HESPERIA SHIPPING POLICY

Last Updated: 3/20/2026

At Hesperia, every piece is handled with intention. From order to delivery, we operate with precision—because luxury is in the details.

ORDER PROCESSING

All orders are processed within 1–3 business days.

During limited drops, restocks, or high-volume releases, processing may extend to 3–5 business days. Each item is carefully prepared to meet our standard before it leaves our hands.

SHIPPING TIMELINES

Once shipped, estimated delivery times are:

  • U.S. Standard: 3–7 business days

  • U.S. Priority: 2–3 business days

  • International: 7–21 business days

Delivery times are estimates and may vary depending on location and carrier conditions.

SHIPPING RATES

Shipping rates are calculated at checkout.

Select releases and promotions may include complimentary shipping—available for a limited time.

TRACKING YOUR ORDER

Once your order is dispatched, you will receive a tracking number via email.

Please allow up to 48 hours for tracking updates to activate.

DELIVERY DISCLAIMER

Once a package is marked as delivered, Hesperia is not responsible for:

  • Lost or stolen packages

  • Carrier delays

  • Delivery issues outside our control

We recommend shipping to a secure location.

ADDRESS ACCURACY

Orders are shipped exactly as entered at checkout.

Hesperia is not responsible for incorrect or incomplete addresses. If a package is returned, reshipping fees will apply.

INTERNATIONAL ORDERS

International shipments may be subject to:

  • Customs duties

  • Import taxes

  • Additional fees

These are the responsibility of the customer and are not included at checkout.

PRE-ORDERS & LIMITED DROPS

Certain releases are produced in limited runs or made-to-order.

Shipping timelines for these items will be clearly stated on the product page. By purchasing, you acknowledge and accept these timelines.

CONTACT

For shipping inquiries:
info@gethesperia.com

FINAL WORD

We don’t rush product—we deliver it right.
Thank you for moving with Hesperia.

HESPERIA RETURNS & REFUND POLICY

Last Updated: 3/20/2026

At Hesperia, every release is intentional and limited. Because of this, all purchases are treated with finality—while still ensuring fairness where it matters. With being said please reach out to us with any issues with your order.

ALL SALES POLICY

All sales are final.

We do not offer refunds for:

  • Change of mind

  • Incorrect sizing

  • Delayed delivery outside our control

Please review sizing, product details, and shipping information carefully before purchasing.

EXCHANGES (SIZE OR DEFECTS)

We offer exchanges under limited conditions:

Eligible for exchange if:

  • Item is unworn, unused, and in original condition

  • Request is made within 7 days of delivery

  • Item includes all original packaging

Subject to availability. If your size is no longer available, store credit may be issued at our discretion.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery

  • Include clear photos of the issue

Once approved, we will provide a replacement or store credit.

RETURN CONDITIONS

Items must be:

  • Unworn and unwashed

  • Free of stains, odor, or damage

  • In original packaging

Hesperia reserves the right to deny any return that does not meet these standards.

RETURN SHIPPING

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

We recommend using a trackable shipping method.

REFUNDS

Refunds are not issued.

Approved returns (if applicable) will be issued as:

  • Store credit

  • Or exchange, depending on availability

ORDER CANCELLATIONS

Orders cannot be canceled once placed.

All orders are processed immediately to maintain fulfillment speed.

CONTACT

For return inquiries:
info@gethesperia.com

FINAL WORD

Hesperia is built on exclusivity, intention, and limited supply.
Every piece is part of a moment—not mass production.

Choose carefully. Wear it with purpose.